Shipping Policy
Shipping & Delivery Policy
Important Notice: Some recent orders may experience slight delays in tracking code updates due to high global logistics demand. However, the processing time and total shipping time remain our priority.
ArkonPet operates with the following shipping policy:
1. International Shipping & Delivery Times
1.1. Fulfilment & Delivery To ensure high-quality standards and secure packaging, all orders are processed and fulfilled directly from our partnered international fulfilment centres in Asia.
- Processing Time: Orders are processed and dispatched within 1 to 3 business days after payment confirmation.
- Standard Tracked Delivery: Delivery typically takes 7 to 15 business days after the product is dispatched, depending on your location within the UK.
- Attention: Please allow up to 20 business days during peak periods, bank holidays, or unexpected delays at Royal Mail or other couriers.
Delivery Guarantee: We guarantee the delivery of your order. All products are dispatched with insurance against loss and with free online tracking.
1.2. Insured Shipping & Lost Packages If your product is severely delayed and not delivered within 25 business days of dispatch (excluding cases beyond the store's control, such as an incorrect address provided by the customer), the package will be deemed lost in transit, and you will receive a 100% full refund or a free replacement immediately.
Note on Multiple Items: If your order contains multiple items, they may be dispatched in separate packages to ensure faster delivery. If you receive one product first, please rest assured that the others are on their way.
1.3. Order Tracking Products will be shipped via trusted couriers (such as Royal Mail, Evri, or DPD).
- Your Tracking Code will be provided via email within 1 to 3 business days after your payment is confirmed.
- Please note it may take 2 to 3 business days for the tracking link to start showing live updates on the courier's website.
2. General Conditions
2.1. Addressing Care ArkonPet will arrange for the products to be sent to the address requested by the customer. Therefore, to avoid any obstacles to the delivery of your order, please pay attention when filling in the address (and Postcode) where you wish to receive your order.
2.2. Absent Recipient Please ensure there will be someone at the address to receive your products, or a safe place designated. Couriers typically make two or three delivery attempts. If there is no one at the address to receive the order in any of the attempts, the package will be taken to the nearest Sorting Office or Collection Point. In this case, it will be necessary for the recipient to collect the package within 7 calendar days.
If the recipient does not collect the package, per courier regulations, the package will return to the sender/warehouse. A new shipping fee will be required to resend the product.
All details related to delivery attempts, as well as the address of the agency where the recipient must collect their package in case of absence, are recorded in the order tracking, which can be followed on the carrier's website using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address ArkonPet is not responsible for the incorrect or incomplete filling of the destination address of orders placed in the store. If incorrect or incomplete addressing occurs, per courier regulations, the package will return to the sender, and no further delivery attempts will be made at that address.
2.4. Premium Shipping Option Standard tracked shipping is free for all orders. However, we also offer a Priority Processing + Shipping Insurance option at checkout for £2.99. Selecting this option moves your order to the front of our fulfillment queue for faster dispatch and provides full insurance cover in the rare event that your package is lost or damaged in transit.
By making a purchase on our site, the customer agrees to the conditions and standards determined here by ArkonPet.
The ArkonPet Team.