Frequently Asked Questions

How long is shipping? 🚚

We offer Free UK Shipping! Orders are processed within 1-3 business days and typically arrive within 5-8 business days.

What is your return policy? 🛡️

Absolutely! We offer a 30-day money-back guarantee. If your item doesn't fit perfectly or you're not completely satisfied, simply contact us for a hassle-free refund or exchange.

How do I choose the right size? 📏

Please check the detailed Size Chart located on each product page. If your pet is between sizes or has a thicker coat, we always recommend sizing up for better comfort!

How can I track my order? 📍

Once your order is dispatched, you will receive an email with your tracking number. You can easily track your package in real-time directly on our website using the "Track Your Order" page.

Can I change or cancel my order? ⚙️

We process orders quickly to get them to you faster! If you need to make a change or cancel, please email us at support@arkonpet.com within 24 hours of placing your order.

Are my payment details secure? 🔒

Yes, 100% secure. We use industry-standard encryption to protect your personal and payment information. We accept all major credit cards and secure payment gateways.