Shipping policy
Last updated: 28 October 2026
We deliver to addresses in the United Kingdom. Every order ships free, with tracking.
1. Where your order ships from
Arkonpet LTD is a company registered in England and Wales. Orders are fulfilled and dispatched from our partner fulfilment centres in Asia, then delivered by trusted carriers such as Royal Mail, Evri or DPD.
2. Delivery times
- Processing: orders are dispatched within 1–3 working days of payment being confirmed.
- Free Tracked Delivery: usually 6–11 days after dispatch (weekends included).
- In total, most orders arrive within 8–14 days of being placed; please allow up to 18 days. These are estimates rather than guaranteed dates. Bank holidays, busy periods such as Christmas, and carrier delays can add time.
3. VAT, customs and import duties
No hidden fees. All UK VAT and import duties are included in the price you pay at checkout, so there is nothing extra to pay when your parcel arrives.
4. Tracking your order
- We email your tracking number within 1–3 working days of your payment being confirmed.
- It can take 2–3 working days for tracking to start showing updates. This is normal and doesn't mean your parcel is lost.
- You can follow your parcel on our Track Your Order page or on the carrier's website.
5. Orders with more than one item
Items in the same order may be sent in separate parcels, each with its own tracking. If one arrives first, the rest are on their way.
6. Lost Parcel Guarantee
If your parcel hasn't arrived within 25 days of dispatch, we treat it as lost in transit and will send you a free replacement or a full refund, whichever you prefer. This doesn't apply where delivery failed because of an incorrect address or an uncollected parcel (see sections 7 and 8).
7. Your delivery address
Please check your address and postcode carefully at checkout. If an address is incorrect or incomplete, the carrier may return the parcel to us without further delivery attempts. Need to correct your address? Email us within 24 hours of placing your order.
8. If you're not in
Carriers usually make two or three delivery attempts, or leave the parcel in a safe place if you have chosen one. If they can't deliver, they will take it to a local delivery office or collection point, and you will have 7 calendar days to collect it. The details will appear in your tracking. Parcels that aren't collected are returned to us: we will refund the price of the items, or resend them for a new delivery charge.
9. Returns
Our returns centre is overseas, in Asia. For how returns, refunds and faulty items work, please see our Refund and Returns Policy.
10. Questions
Email support@arkonpet.com and we will reply within one working day (Monday to Friday, 9am–6pm UK time).