Privacy policy

Arkonpet LTD ("we", "us", "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

SECTION 1 – WHO WE ARE We are Arkonpet LTD, Company No. 17168016, registered at Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN. Contact: support@arkonpet.com

SECTION 2 – WHAT DATA WE COLLECT When you place an order or browse our store, we may collect: your name, delivery address, email address, phone number, payment information, and IP address.

SECTION 3 – HOW WE USE YOUR DATA We use your data to: process and fulfil your orders, communicate about your purchase, send marketing emails (only with your consent), and improve our website and services.

SECTION 4 – LEGAL BASIS FOR PROCESSING Under UK GDPR, we process your data based on: contract performance (to fulfil your order), legitimate interests (fraud prevention, improving our services), and consent (for marketing communications).

SECTION 5 – DATA SHARING We share your data only with trusted third parties necessary to operate our business, including Shopify Inc. (our e-commerce platform), payment processors, and delivery couriers. These parties are contractually obligated to protect your data.

SECTION 6 – INTERNATIONAL TRANSFERS Some of our service providers are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

SECTION 7 – DATA RETENTION We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

SECTION 8 – YOUR RIGHTS Under UK GDPR, you have the right to: access your data, correct inaccurate data, request erasure, restrict or object to processing, and data portability. To exercise any of these rights, contact us at support@arkonpet.com.

SECTION 9 – COOKIES Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

SECTION 10 – COMPLAINTS If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

SECTION 11 – CHANGES TO THIS POLICY We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact: Arkonpet LTD | support@arkonpet.com Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN